frequently asked questions
Below you will find a list of our most frequently asked questions. If you require information which is not given here, please do not hesitate to contact us.
1How many yachts do you charter?
At present we only have the Bu Mubarak but we will be expanding our fleet soon.
2Are your crew fully qualified?
Yes. Our crew are fully licensed and come from a Hospitality background with many years’ experience.
3Do you have any female crew?
No. We have four full time crew members including our Captain who are all male.
4Are you fully insured in case of accident or emergency whilst on a charter?
Yes. All passengers are fully covered in the unlikely event of an accident or emergency whilst out on a charter
5Where is the Bu Mubarak located?
We are berthed under Pier 7 opposite Dubai Marina Mall, berth number L-14
6Where can I park?
You can either park in Marina Mall or there is valet parking available at a cost of AED 100 per day.
7What facilities do you have on board?
Sun loungers, full music system with speakers inside and outside, BBQ, two cabins (one queen and one twin), jacuzzi, ample space on the fly bridge and stern for entertaining
8What is included in the charter?
We offer water and ice within the cost of the charter as well as towels for swimming. Juices and soft drinks can be arranged at a small additional cost. We can also arrange for full catering if required.
1Do you have jet ski’s on board?
We do not have a jet ski on board our charter however we can easily arrange to have jet ski’s hired and delivered to the boat at an extra cost
2 Can we swim?
Swimming can be arranged at certain locations along the charter route. The most popular stop off area for swimming is JBR
3Can I come on board early to set up decorations?
You are welcome to come on board half an hour prior to the start time to do personal set up. Please let us know during the booking process what kind of set up you would like to do
4What is your cancellation policy?
We require a 50% deposit of the cost of the charter at the time of confirmation in order to secure the booking. Should you cancel within 14 days of the charter date we will refund you 50% of the deposit. Cancellation within seven days of the charter date offers no refund. In case of adverse weather conditions, we will be happy to reschedule the date of your charter.
5How do I make payment?
Payment can be made via bank transfer (our account is with ENBD), by cheque or in cash. Please note that your deposit must be paid on the day of the booking in order to secure your charter.
6What should I bring with me?
All guests must bring a valid ID (Emirates ID or passport). The Captain reserves the right to stop anyone from coming on board who does not have a valid ID with them.